Reference

Understand How y02t Uses Your Data

This Privacy Policy sets out exactly what personal data y02t collects when you open an account, how we store it, who we share it with, and the rights…

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PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about this Privacy Policy, want to request a copy of your data, or need to report a concern about how your data is handled, our privacy team is reachable through the channels below. We aim to respond to all privacy-related requests within five working days. Players in Pune and across India can use any of these routes to get a direct response from the team responsible for data governance.

Team online

Email Privacy Team

Send your data request or privacy concern to our dedicated privacy address. Include your registered email so we can locate your account and respond to you within five working days.

Live Chat Support

Open the live chat window from inside your account dashboard at any time to speak with a support agent who can escalate privacy and data questions directly to the responsible team.

Help Centre Form

Submit a structured privacy request via the Help Centre contact form. Select the Privacy and Data category so your ticket is routed to the correct team without delay.

DATA HANDLING PRACTICES

See How We Protect Your Account Data

We apply layered technical controls and clear retention rules to every account on the platform.

Data Encryption in Transit and at Rest

All data passing between your device and our servers is encrypted using TLS. Account records stored on our servers are encrypted at rest, so your name, contact details and payment references are never held in plain text.

Cookie Controls You Can Adjust

We use strictly necessary cookies to keep your session active and optional analytics cookies to understand how pages perform. You can withdraw consent for non-essential cookies at any time through the cookie preference panel in your account settings.

Account Security and Access Logs

Every login to your account is logged with a timestamp and device fingerprint. If we detect an unusual login pattern — a new device or a location inconsistent with your history — we flag the session and may require additional verification before granting access.

Retention Period and Data Deletion

We retain account data for as long as your account is active and for the period required by applicable Indian regulations thereafter. Once the retention period expires, personal data is securely deleted or anonymised so it can no longer be linked back to you.

Requesting a Copy of Your Data

You have the right to request a structured copy of the personal data we hold about you. Submit the request through the Help Centre form or by email and we will deliver the data package to your registered email address within the timeframe set by applicable law.

Raising a Correction or Erasure Request

If any personal data we hold about you is inaccurate, you can ask us to correct it. Where permitted by law, you may also request erasure of your data. We will acknowledge your request and communicate the outcome within five working days.

Common Questions About Our Privacy Policy

The questions below cover what we collect, how long we keep it, who can see it, and how you can exercise your rights. If something is not answered here, contact our privacy team directly through the channels listed above.

We collect your name, email address, mobile number, date of birth and the payment details you link — such as your UPI ID or Paytm number. We also log device and session data to secure your account against unauthorised access.

We share data only with payment processors like PhonePe and Paytm to complete your transactions, and with service providers who operate our platform infrastructure. We do not sell your personal data to third parties for marketing purposes.

We retain account data for the period required by applicable Indian regulations following account closure. Once that period expires, data is either securely deleted or anonymised so it can no longer be traced back to you.

Yes. Submit a data access request via the Help Centre form or email our privacy team with your registered email address. We will compile and deliver a structured data package to you within the legally required timeframe.

You can ask us to correct inaccurate data, restrict how we use it, or request erasure where local law allows. Contact the privacy team via live chat or email and we will acknowledge your request within five working days.

Strictly necessary cookies keep your session running; optional analytics cookies help us improve the platform. You can withdraw consent for non-essential cookies at any time through the cookie preference panel inside your account settings.

This policy applies to all account holders where access is permitted under local law. If you are in India and local law allows you to hold an account, this policy covers how your data is collected, stored and processed by y02t.

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